Jewellery Care & Warranty

At Amark Jewellery, we take pride in crafting high-quality jewellery that reflects our commitment to excellence. We are dedicated to ensuring our customers are completely satisfied with their purchases. This Warranty Policy is designed to provide clarity on your rights and our obligations under Australian Consumer Law.

1. Warranty Coverage
   Amark Jewellery offers a 12-month warranty on all products, covering:
   - Manufacturing defects.
   - Faults in materials or workmanship, such as loose stones or faulty clasps (excluding wear and tear).
2. This warranty applies from the date of purchase and is valid for items used under normal conditions and stored properly.
3. Warranty Exclusions
   The following are not covered under this warranty:
   - Normal wear and tear, including scratches, dents, or fading.
   - Damage caused by misuse, neglect, accidents, or improper care.
   - Alterations, repairs, or resizing performed by unauthorized jewellers.
   - Loss or theft of items.
   - Damage from exposure to chemicals, extreme temperatures, or water.
4. How to Make a Claim
   If you believe your item is eligible for a warranty claim or remedy under consumer guarantees:
   - Contact us at amarkjewellery@gmail.com with your proof of purchase (e.g., receipt, order confirmation).
   - Provide details of the issue, including photographs.
   - Return the item to us for inspection. You may be responsible for shipping costs, which will be reimbursed if your claim is approved.
5. Remedies
   If your claim is approved, Amark Jewellery will:
   - Replace the item with the same or a comparable product.
   - Offer a full or partial refund, depending on the circumstances.
6. The appropriate remedy will depend on the nature of the defect and what is reasonable under the circumstances.
7. Contact Us
   For further assistance or to initiate a claim, please contact us via email at amarkjewellery@gmail.com.

At Amark Jewellery, your satisfaction is our priority. We aim to make the process as seamless as possible while delivering the highest standards of quality and service.

Quality is at the heart of everything we do. By combining exceptional craftsmanship with affordability, we make it possible for everyone to own jewellery that feels as special as they are.

Our jewellery is for those who want to express their individuality with distinctive designs that set them apart from the ordinary.

The name Amark Jewellery reflects our founders’ shared journey and vision, combining the names of Andrea and Mark to symbolize our unique bond and creative partnership.

Discover the difference with Amark Jewellery, where tradition meets innovation, and style knows no boundaries.